Bass Pro Shops Warranty/Tech Service Admin in Springfield, Missouri

POSITION SUMMARY:

Responds to all incoming dealer communications concerning service, repair, and warranty administration for Tracker Marine Group products.

POSITION RESPONSIBILITY:

  • Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores

  • Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation

  • Assists TMG Customer Relations, Parts and Advocacy personnel as required

  • Other duties as assigned

POSITION REQUIREMENTS:

  • Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing is preferred

  • Strong computer system aptitude with proficiency in MS Outlook

  • Excellent verbal and written communication skills

  • Experience servicing recreational boats, trailers, propulsion units and related optional equipment

  • Good organization skills and able to handle multiple tasks

  • Excellent customer service skills

  • Ability to analyze, recommend and take action

EOE-Veterans/Disability