Bass Pro Shops Director of Housekeeping - Located in Branson, MO in San Juan, Puerto Rico
Director of Housekeeping - Located in Branson, MO
Location: San Juan, Puerto Rico
Location Name: BCL
Wage: Depends on Experience
Position Type: Full Time
The Director of Housekeeping will oversee the operations of the housekeeping, laundry and all public space at Big Cedar Lodge and its affiliated properties.
Ensures Big Cedar Culture continues to evolve and is sustained at a high level.Maintains Big Cedar service delivery at best-in-class and a subject of benchmarking.
Develop budgets and drive leaders to deliver on those budgets
Coach leaders in the Housekeeping to practice leadership that drives Big Cedar culture and business objectives
Create and execute on plans to increase efficiencies and service levels in Housekeeping.
Maintain high morale on the housekeeping team
Ensure that the housekeeping department functions efficiently.
Ensure that all rooms meet or exceed Big Cedar standards
In partnership with housekeeping leadership, create and manage a training program that prepares new associates to clean rooms in accordance with Big Cedar standards, increase productivity and reduce turnover. Essential Functions:
Hire, train, coach and lead leaders in Housekeeping, Laundry and Public Space.
In partnership with Finance, create an annual budget
Working with departmental leaders ensure that revenues are met and expenses are managed to budget
Ensure that guest rooms and public spaces are immaculately clean; walk rooms frequently
Partner with Engineering to ensure that all rooms are functioning properly and repaired quickly
Monitor guest feedback and respond appropriately and quickly to concerns
Partner effectively with other departments to enhance the associate and guest experience
Follow all company policies and procedures at all times and hold your leaders accountable to the same
Develop leaders and future leaders in your departments
Perform quality and inventory control checks of all resort areas.
Oversee the distribution of inventory, supplies and equipment; order and maintain appropriate inventories of all materials used.
Ensure that applicable health, safety and security procedures are followed.
See that guest requests are dealt with properly and in a timely manner.
Oversee the distribution and inventory of the Uniform Room.
Other duties as assigned
Education and Experience
High school diploma or GED; 4 years’ experience in the hospitality leadership, management operations, or related professional area.
4 year degree in a related field preferred
Skills and Knowledge
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Adaptablility - Ability to effectively adjust to major changes in work tasks or the work environment.
Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.