Bass Pro Shops Technical Support Specialist in Ridgedale, Missouri
Technical Support Specialist
Location: Ridgedale, MO
Location Name: BCL
Wage: Depends on Experience
Position Type: Full Time
Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.
Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
Enters commands and observes system functions to verify correct system operations.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operation problems.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instructs user in use of equipment, software, and manuals.
Recommends or preforms minor remedial actions to correct problems.
Coordinates activities with help desk, network services, or other information systems groups.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Replaces defective or inadequate software packages.
Refers major hardware problems to service personnel for correction.
Will preform other duties as required.
Education and Experience
High school diploma or GED
One year certificate from college or technical school or Three to six months of related experience or a combination of education and experience.
Skills and Knowledge
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - MS Windows 95, 98, 2000; Microsoft Office; General knowledge of computers and peripherals.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.