Bass Pro Shops Tracker Boats Customer Service Rep in Orlando, Florida

Position summary:

Position assists our customers when they come in to pick up their unit by explaining and demonstrating the operation of the boat, motor, trailer or ATV. Position is additionally responsible for checking in boats when they are delivered to the dealership.

Position responsibilities:

  1. Support a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

  2. Print daily delivery schedules to prepare for that day’s assignments.

  3. Inspect all boats scheduled for delivery and report the condition of the unit on a check list to the Service Manager.

  4. Verify unit’s serial number and confirm all accessories have been installed.

  5. Check all rigging and mounting instructions against the work order for proper installation.

  6. Contact the customer with any questions or delays in the order and confirm the delivery date and time.

  7. Inspect the detailing of the unit prior to delivery.

  8. Stage the unit for delivery at the scheduled time of pick-up.

  9. Greet customers at time of delivery and take to them to the Business Office for completion of required paperwork.

  10. Explain to customer how the unit operates and where accessories have been installed.

  11. Complete the warranty packet for each unit, review the unit’s packet of information provided and explain warranty.

  12. Place follow up call to the customer with in one week of delivery.

  13. Greet delivery drivers to help unload new units received at the dealership.

  14. Check in units by verifying serial numbers on each unit against invoice.

  15. Once bar codes labels have been printed, place bar codes on units received.

  16. Assist with physical inventories.

  17. May be required to serve as back up to Service Writer and / or Warranty Clerk positions.

  18. Maintain a clean and professional work area.

  19. Follow all Company Policies and Procedures.

  20. Perform other duties, assignments and responsibilities as needed.

Education and/or Experience

High School education or equivalent experience

Mathematical Skills / Reasoning Ability

Ability to complete simple math calculations

Communication Skills

Ability to communicate in a friendly and professional manner to our customers and other associates

Physical requirements

Able to lift up to 50 pounds

Able to work in non-air conditioned environment

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with Management, coworkers and customers

Ability to operate computer system

About Us

The ruggedness of Big Cedar Lodge’s remote setting will surely inspire your curiosity about the Native Americans who roamed these hills for over a century, living in harmony with the land. Tucked deep in the heart of the Ozark Mountains, the area was accessible only by horseback and foot. Just after the turn of the twentieth century, railroads made their appearance, transforming this everyday world into a vacation paradise.

The 1920s found two prominent Missourians building lavish country resort homes on land adjoining the Long Creek arm of the White River known as Big Cedar Hollow. Together, business entrepreneur Jude Simmons and Frisco Railroad executive Harry Worman acquired 300 lushly forested acres.

Simmons created a log mansion, reminiscent of the grand wilderness hunting lodges found in the Adirondacks, while Worman constructed a Tudor-style retreat of stone and stucco. Native materials were used throughout both homes, which can still be seen today in Devil’s Pool Restaurant and The Worman House. As the Great Depression left the American economy in decline, travel became more difficult, and the families spent less time in these wilderness retreats. The property then changed hands for a short time to a consumptive logging firm before being purchased in 1947 by Dan Norris, a real estate executive and hotel operator. Norris added a lodge, swimming pool and stable to the properties creating Devil’s Pool Ranch Resort. The White River was dammed to form Table Rock Lake in 1958, setting the stage for the Ozarks’ premier wilderness resort, Big Cedar Lodge.

Purchased by Bass Pro Shops’ founder Johnny Morris, in 1987, the Simmons and Worman buildings were restored to their original prominence, rigorously committing to renew the natural beauty of Big Cedar Hollow. Big Cedar Lodge is now a grand wilderness resort, reminiscent of lavish, turn-of-the century Adirondack hunting lodges, but with all the modern conveniences. Spread over 800 acres in its own wooded hollow in the Ozark Mountains and overlooking 50,000-acre Table Rock Lake, it has “quickly matured into the ‘Best of the Best’ in the region” according to the Wall Street Journal.

When you visit Big Cedar Lodge today, you will see, taste and feel the inspiration of the Osage Indians. Just look over into Devil’s Pool and you can feel days of yesteryear come to life. If you listen closely, you’ll hear the stomping of dancing feet from past parties with Harry and Dorothy at the Worman house. You can easily embrace nature’s beauty walking down one of our many trails where you’re sure to be greeted by one of our resident squirrels and imagine the sound of joy coming from little kids running through the hills at Devil’s Pool Ranch Resort.

Become part of the Big Cedar family! Settle into the sheer enjoyment of the Ozark Mountain countryside surrounded by pristine Table Rock Lake and plenty of friendly smiles.