Bass Pro Shops Reservationist in Memphis, Tennessee

Summary : To handle direct requests, as well as emailed requests, for reservation information in a prompt and accurate manner, by ensuring guest satisfaction and maximizing room and activities revenue.

Essential Duties and Responsibilities include the following:

  • Read Pre-shift daily.

  • Answer all phone calls within three rings and in a courteous manner.

  • Process all reservations, changes and cancellations coming over the resort’s switchboard or via email.

  • Be aware of the selling status and rates of all the package plans at all times.

  • Be aware of the times of operation for all resort stations (Gift Shop, Marina, Stables, Restaurants, Golf tee times, etc.)and rates for activities throughout the resort and book reservations for activities.

  • Handle daily correspondence in a timely manner; respond to inquiries and make reservations as needed. If agent plans to be away for an extended period of time, clear out in-box to keep up to date.

  • Always ask to book reservations and upsell.

  • Maintain a thorough knowledge of all room types, rates, packages, and booking procedures.

  • Work within current guidelines striving to maximize both occupancy and revenue.

  • Keep workstation neat and orderly; throw out outdated information (always keep up to date information in training manual).

  • Complete outbound letters in a timely manner. Complete outbound calls within the week of distribution.

  • Will perform other duties as required.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience : High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills : To perform this job successfully, an individual should have knowledge of Springer-Miller Database software; Lotus Notes Internet software and Microsoft Word or Word Perfect Word Processing software. The individual should possess above average typing and communication skills.

Other Skills and Abilities : The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction.

Other Qualifications : Attention to detail and excellent verbal and written communication skills are required.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

About Us

The ruggedness of Big Cedar Lodge’s remote setting will surely inspire your curiosity about the Native Americans who roamed these hills for over a century, living in harmony with the land. Tucked deep in the heart of the Ozark Mountains, the area was accessible only by horseback and foot. Just after the turn of the twentieth century, railroads made their appearance, transforming this everyday world into a vacation paradise.

The 1920s found two prominent Missourians building lavish country resort homes on land adjoining the Long Creek arm of the White River known as Big Cedar Hollow. Together, business entrepreneur Jude Simmons and Frisco Railroad executive Harry Worman acquired 300 lushly forested acres.

Simmons created a log mansion, reminiscent of the grand wilderness hunting lodges found in the Adirondacks, while Worman constructed a Tudor-style retreat of stone and stucco. Native materials were used throughout both homes, which can still be seen today in Devil’s Pool Restaurant and The Worman House. As the Great Depression left the American economy in decline, travel became more difficult, and the families spent less time in these wilderness retreats. The property then changed hands for a short time to a consumptive logging firm before being purchased in 1947 by Dan Norris, a real estate executive and hotel operator. Norris added a lodge, swimming pool and stable to the properties creating Devil’s Pool Ranch Resort. The White River was dammed to form Table Rock Lake in 1958, setting the stage for the Ozarks’ premier wilderness resort, Big Cedar Lodge.

Purchased by Bass Pro Shops’ founder Johnny Morris, in 1987, the Simmons and Worman buildings were restored to their original prominence, rigorously committing to renew the natural beauty of Big Cedar Hollow. Big Cedar Lodge is now a grand wilderness resort, reminiscent of lavish, turn-of-the century Adirondack hunting lodges, but with all the modern conveniences. Spread over 800 acres in its own wooded hollow in the Ozark Mountains and overlooking 50,000-acre Table Rock Lake, it has “quickly matured into the ‘Best of the Best’ in the region” according to the Wall Street Journal.

When you visit Big Cedar Lodge today, you will see, taste and feel the inspiration of the Osage Indians. Just look over into Devil’s Pool and you can feel days of yesteryear come to life. If you listen closely, you’ll hear the stomping of dancing feet from past parties with Harry and Dorothy at the Worman house. You can easily embrace nature’s beauty walking down one of our many trails where you’re sure to be greeted by one of our resident squirrels and imagine the sound of joy coming from little kids running through the hills at Devil’s Pool Ranch Resort.

Become part of the Big Cedar family! Settle into the sheer enjoyment of the Ozark Mountain countryside surrounded by pristine Table Rock Lake and plenty of friendly smiles.

EOE-Veterans/Disability