Bass Pro Shops Restaurant Team Lead in East Peoria, Illinois

Position summary:

Under the supervision of the Restaurant Manager gives daily direction to the associates within the restaurant, to include: operational excellence, food preparation, food quality, food presentation, restaurant cleanliness, scheduling and customer service activities.

Position responsibilities:

  • Supports GM / AGM / Managers in achievement of Sales, Inventory Shrinkage and Payroll Goals

  • Provide daily direction to the associates within the Restaurant

  • Prepare To-do / Task lists

  • Supports a strong commitment to world class customer service and ensures a pleasant and productive dining experience for all customers

  • Assist the GM / AGM / Managers and Human Resources Manager to staff the Department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment

  • Resolves customer and associate opportunities with GM / AGM and HR Manager

  • Assists the GM / AGM with: coordination of all “Special Events”; maintenance of dining room; and accuracy of inventory

  • Assists the GM / AGM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates

  • Participate in LEAD program, providing monthly updates to GM, as well as, attend monthly LEAD calls. Completion of program training in a timely manner

  • Ability to set key priorities, manage time effectively, and demonstrate time-management skills with duties and tasks as assigned

  • Shift execution of sales, quality, cleanliness, operations, and service per standard

Education and/or Experience

  • Ninety days of continuous employment within the restaurant division of Bass Pro Shops and/or 1-3 years in a restaurant environment with supervisory experience

Mathematical Skills / Reasoning Ability

  • Ability to calculate figures and amounts such as discounts, commissions and percentages.

Communication Skills

  • Ability to read and analyze certain reports.

  • Ability to effectively present information and respond to questions from managers, associates, customers and the general public.

  • Ability to conduct meetings and presentations to groups.

Other Knowledge, Skills and Abilities

  • Demonstrated strong interpersonal skills.

  • Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the corporate staff.

Other duties, assignments and responsibilities as needed.